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Do I have to register for an account to place an order?

Yes. We require customers to register for an account to place an online order.

How will I know when my order has shipped?

As soon as your order ships, we will send an email confirming the shipment and tracking information.

How long does delivery typically take?

We ship all of our packages via FedEx ground shipping or the United Kingdom Postal Service, so delivery will take 1-2 days to process and 7-10 additional days to arrive at your door. For more information on shipping, refer to our Shipping Policy.

How do I return or exchange something I ordered?

To read our instructions on how to return an item, refer to our Return Policy.

How do I unsubscribe to X-Ray Fog emails?

To unsubscribe, simply click the unsubscribe link on the bottom of our any of our emails.

Do you ship internationally?

Yes we ship globally.

Do you fulfill wholesale orders?

No. At this time we do not accept wholesale orders.

Can I use more than one discount code per order?

No. Discount codes must be used in full and can not be applied to multiple orders.

Will I be charged for shipping?

Yes but if you've ordered 2 t-shirts or more then delivery in the UK is FREE.

I’m having trouble determining the best size and fit for me – what should I do?

To determine the right size and fit for you, we suggest consulting our Size & Fit Guide. If you still are unsure, feel free to contact us by email at sales@xrayfog.com.


 

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